Customer Service

Turn Around Times:
The turn around time on monogrammed items is generally two weeks.
Custom pieces (including custom tree skirts) are dependent on time of year and nature of design. 

Custom Monograms/Embroidery

As with any custom monogrammed item, a screenshot of the design will be sent for spelling confirmation and name inclusion prior to item being stitched. Once approval is received, item will be shipped in approximately two weeks from January to October. November and December shipping times may vary due to project and holiday volume. Please contact for any questions.

Holiday Orders:
To ensure delivery for the holidays, the following deadlines apply:
Monogrammed Tree Skirts: Custom orders welcome until October 31; after that date, based on availability of time—please contact us!
Monogrammed Family Tree Pillow: Custom orders welcome until November 15; after that date, based on availability of time—please contact us!

Returns and Exchanges: 
Due to the handmade nature of our designs, returns and exchanges are not allowed after purchase.