FAQs

Turn Around Times:
The turn around time on monogrammed items is generally two weeks.
Custom pieces (including custom tree skirts) are dependent on time of year and nature of design. 


Custom Monograms/Embroidery: 
As with any custom monogrammed item, a screenshot of the design will be sent for spelling confirmation and name inclusion prior to item being stitched. Once approval is received, item will be shipped in approximately two weeks from January to October. November and December shipping times may vary due to project and holiday volume. Please contact for any questions.


Holiday Orders:
To ensure delivery for the holidays, the following deadlines apply:
  • Monogrammed Tree Skirts: Custom orders welcome until October 31; after that date, based on availability of time—please contact us!
  • Monogrammed Family Tree Pillow: Custom orders welcome until November 15; after that date, based on availability of time—please contact us!

Returns and Exchanges: 
Due to the handmade nature of our designs, returns and exchanges are not allowed after purchase. 


Care & Instructions

When you purchase a special skirt for your Christmas tree, you should also be prepared to store it properly. Someplace clean and relatively dust free. NOT the attic or basement!

First, measure the diameter of your skirt. At your local craft or hardware store, purchase a wooden dowel (at least ½ inch in diameter) that is at least as long as the diameter of the skirt. Get a cup hook, along with a large hook that will be installed in a wall. Install the cup hook on the dowel, at the halfway mark. This will make the hanger for the tree skirt.

Select a closet in your home that is wide enough for the skirt. Install the hook into the wall at the back of the closet, above the coat hangers. You may want to cover the skirt with a cotton sheet draped over the skirt. Hang the skirt in the back of the closet, safe and sound between holidays!